Business Department http://digitalrepository.fccollege.edu.pk/handle/123456789/465 2026-09-08T14:20:22Z 2026-09-08T14:20:22Z Atiq, Shumaila Alvi, Tariq Hameed Tariq, Samia Shafique, Imran http://digitalrepository.fccollege.edu.pk/handle/123456789/2947 2026-08-31T07:04:59Z 2026-05-20T00:00:00Z

Title: Do High-Performance Work Systems Lead to Work Alienation? The Roles of Psychological Distress and Promotion Focus Authors: Atiq, Shumaila; Alvi, Tariq Hameed; Tariq, Samia; Shafique, Imran Abstract: Drawing on the Conservation of Resources theory, this study examines a moderated medi- ation model to uncover how high-performance work systems (HPWS) influence employee work alienation. We advance a model where HPWS reduces work alienation directly but simultaneously exacerbates it through the mediating mechanism of psychological distress. Data were collected through a three-wave, time-lagged design (four-week intervals) from 524 managerial employees in Pakistan’s banking sector. Hypotheses were analyzed using Hayes’s PROCESS macro to estimate the direct, indirect, and conditional effects. Results reveal that while HPWS has a significant direct negative effect on work alienation, it also triggers resource depletion, increasing alienation via psychological distress. This means while HPWS provides structural resources, it simultaneously imposes cognitive costs. Furthermore, the findings support the moderated mediation model, identifying promotion focus as a critical boundary condition. Specifically, the positive relationship between psy- chological distress and work alienation, as well as the indirect effect of HPWS on alien- ation, are potent and significant for employees with low promotion focus. Conversely, for those with high promotion focus, these relationships become non-significant, suggesting that a high promotion focus acts as a vital psychological buffer, which does not necessarily eliminate distress but prevents it from degenerating into alienation. This study suggests that organizations should prioritize systemic wellness programs and support mechanisms tailored to employees who may lack the proactive motivational resources to navigate in- tensive work environments. Description: NA

2026-05-20T00:00:00Z Ijaz, Faisal Alvi, Tariq Hameed Tariq, Samia http://digitalrepository.fccollege.edu.pk/handle/123456789/2946 2026-08-31T07:00:23Z 2026-07-08T00:00:00Z

Title: The Platform Intermediation Paradox: Simultaneously Building and Eroding Trust in the Sharing Economy through Information Asymmetry Authors: Ijaz, Faisal; Alvi, Tariq Hameed; Tariq, Samia Abstract: Using the Heuristic-Systematic Model (HSM) as a theoretical lens, the current research investigates how platform intermediation shapes user trust in ride-hailing services. Data were collected from 550 users of ride-hailing platforms, inDrive and Yango, in Pakistan using a time-lagged survey design. The collected data were analyzed using Hayes’ PROCESS macro (Model 4). Our results reveal a paradox: while users often use platform intermediation as a quick proxy for safety and security, this same reliance can backfire. When the platform's inner workings remain hidden, it heightens users’ risk perception, forcing them to shift from swift trust to a more skeptical mindset. This means that while platform intermediation facilitates swift trust by serving as a reliable heuristic cue, the black box nature of the intermediation can paradoxically heighten information asymmetry, leading to a trust deficit. Thus, platform managers can strengthen governance by fostering transparent communication and whitening the black box of intermediation. In the end, the study suggests that for platforms to keep users' confidence over time, they must find a better balance between the speed of their signals and the thoroughness of their information sharing. Description: NA

2026-07-08T00:00:00Z Hassan, Syeda Abeeda Tariq, Samia Alvi, Tariq Hameed Abdullah, Muhammed Ibrahim http://digitalrepository.fccollege.edu.pk/handle/123456789/2945 2026-08-31T06:53:35Z 2026-08-05T00:00:00Z

Title: From Usability to Happiness: Examining the Mediating Role of Flow Experience in Chatbot-Assisted Online Shopping Authors: Hassan, Syeda Abeeda; Tariq, Samia; Alvi, Tariq Hameed; Abdullah, Muhammed Ibrahim Abstract: AI chatbots are increasingly used by the retailers as a digital marketing tool, helpful to determine the behavioral outcomes of consumers in the form of purchase intentions or buying behavior. The study investigates the impact of chatbot usability on purchase-related happiness in the online retail shopping context, while taking flow experience as a mediator. Grounded in the Stimulus-Organism-Response (SOR) model, the study has conceptualized chatbot usability as stimulus, flow experience as organism, and purchase-related happiness as emotional response of consumers. Data was collected from online customers having an online shopping experience with chatbot interaction. The sample selection was made using a purposive sampling technique to ensure the relevant sample was selected for the study, since the application of chatbots is at an infancy stage in Pakistan and a limited number of the population has chatbot exposure and buying experience using chatbots. The analysis was performed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that chatbot usability positively influences purchase-related happiness directly and via flow experience. These results confirm the significant positive impact of chatbot usability on purchase-related happiness and also the significant positive mediating impact of flow experience between chatbot usability and purchase-related happiness. The current study advances chatbot usability and purchase-related happiness literature. It also highlights the importance of designing usable chatbots to enhance the affective buying experience of online buyers. Description: NA

2026-08-05T00:00:00Z Farrukh, Sunnia Alvi, Tariq Hameed Tariq, Samia Aslam, Muhammad Shakeel http://digitalrepository.fccollege.edu.pk/handle/123456789/2877 2025-12-05T05:43:04Z 2025-11-11T00:00:00Z

Title: Self-Serving Spiritual Leadership and Adaptive Performance: The Role of Resilience and Ambivalence Authors: Farrukh, Sunnia; Alvi, Tariq Hameed; Tariq, Samia; Aslam, Muhammad Shakeel Abstract: Grounded in the Conservation of Resources (COR) theory, this study examines the paradoxical role of self-serving spiritual leadership in shaping employee ambivalence, resilience, and adaptive performance within dynamic IT settings. Time-lagged data were gathered from 428 software developers in Pakistan and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results demonstrate that spiritual leadership increases ambivalence and is associated with reduced resilience. Spiritual leaders trigger employees’ ambivalence by conflicting moral and performance demands, while resilience is reduced by intensified emotional labor. Self-serving leadership moderates the relationship between spiritual leadership and both resilience and ambivalence. Interestingly, the coexistence of spiritual and self-serving leadership clarifies relational boundaries; in doing so, it mitigates resource strain and enhances adaptive performance via employees' resilience. This research found that, while employees’ resilience positively predicts adaptive performance, employees’ ambivalence—contrary to expectations—also shows a positive association with adaptive performance. Theoretically, the study adds to the COR theory by illustrating how spiritual leadership simultaneously depletes and activates resources. In practice, it advises managers to embrace spiritual leadership with caution and to implement monitoring policies and clear procedures to establish organizational boundaries. Description: NA

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