Analyzing the Influence of High Commitment Human Resource Management Practices on the Performance of University Non-academic Staff in Pakistan: A TwoStage Mediation and Moderation Study

Abstract

Purpose: The primary objectives of this study are to examine the relationship between high-commitment and the performance of non-academic staff. This will be achieved by constructing a conceptual model that explores the mediating effects of affective commitment, normative commitment, and continuance commitment on the relationship between high-commitment human resource management practices and the performance of non-academic staff and the moderate impact of human capital factors on the relationship between high-commitment HRM practices and affective commitment, normative commitment, and continuance commitment. Design/Methodology/Approach: In this study, primary data was gathered by a survey method from a sample of 250 respondents employed as non-academic staff in Higher Education Institutions in Pakistan. To investigate the moderation and mediating operations of variables, a total of 13 hypotheses were formulated based on the conceptual model and existing literature. These hypotheses were then subjected to empirical testing utilizing statistical software such as SPSS 25 and Smart PLS, employing the bootstrapping approach. Finding: The results of the study indicate that the carrying out of highcommitment HRM practices has a statistically significant impact on the perspectives of non-academic employees about behavioral outcomes, including affective commitment, normative commitment, and continuance commitment. Similarly, the revealed findings also demonstrate statistical significance, indicating that HC factors have a positive moderating role in the association between high-commitment HRM practices and affective commitment, normative commitment, and continuance commitment. Implication/Originality/Value: Higher education institutions can enhance the level of organizational commitment among their non-academic staff by implementing high-commitment HRM practices efficiently.